We are open every day from 9:00 to 17:00 all year around.
Pick up always possible 24/7 with 15-24 hours notice. Contact us for details. 

Pick up and drop-off for rentals is available 24/7 all year round.
We have a room that is accessible with a code that will be provided to you 15-24 hours after completing your order with 24/7 room service.

Full refund minus 15 euros cancellation fees.

If you change your mind, you can cancel for any reasons up to 3 days before the pick-up day itself and we will refund your order/item minus 15 euros cancellation fees in all cases of any cancellation made. In case of a cancellation made within those 3 days before the pick-up day itself, 50% of the amount will be refunded. No refund when the cancellation is made on the original pick-up day or on the days after the original pick-up day, incl. as well cancellation made of an order when the original rental period was moved into the future on the original pick-up day or later.
Cancellation of an order is NOT possible online through our website or over the phone, only by email to:info@iceland-camping-equipment.com
All contacts with our customers regarding orders, cancelllations, refund etc are with emails, not over the phone. No refunds on early drop-offs.

We send a response to every email that we receive. If you haven't received a reply yet, you will shortly. We receive dozens of emails every day and we try our best to answer as fast as possible. In rare cases, it is possible that you have to wait up to 24h to get an answer. We are sincerely sorry for this delay.

We have a huge quantity of each product in stock and there is no problem to get the product you want at any time. If by any weird happenstance we do not have the product you have requested available, we will alert you right after your order is made, immediately refund you and work with you to find a suitable alternative.

Once you order has been placed, there are no extra fees. We do not ask for a deposit, we put our trust with our customers :)

It is best that you place your order with 15-24 hours notice or just coming to our store during opening hours 9AM until 17PM if you need it the same day.

Any personal information you give us (name, address, email, etc.) will never be given to anyone. We do not share it, sell it or use it for any other purposes than contacting you about your order.

Our website uses TLS 1.2 and our e-commerce platform is PCI Compliant (PCI DSS).
All credit card information is processed by Teya and we never receive access to them.

Our system only processes one currency, euros (EUR).
Prices indicated in dollars (USD) or Icelandic króna (ISK) are automatically updated and reflect the current exchange rate.

Yes, they are, and always will be the same.
There is no price difference between ordering on the website or in person at the store.

Yes, and we will even give you any extra days after the first 21 days for FREE, except the rental of a Wifi.
Just send us an email after you have placed your order, indicating that you would like to use the gear for longer. 

We typically consider a group to be a booking that includes, for example, more than 3 tents and related equipment. If you are in charge of a group and want to book some equipment, please be in contact with us. We will give you further information related to group rental (pick up and drop off during opening hours and deposit)

No, because one size does not fit all. We tried some years ago and figured out it was not working. Instead, we offer full flexibility on product choices. Please contact us if you need any help to choose your equipment.

There is one exception to this: if you hire a car through our website from Enterprise you are able to get a premium camping package during the rental time of the car.

We at Iceland Camping Equipment put a lot of efforts finding the right equipment suitable for Iceland. We only choose internationally trusted brands such as Vango, Coleman, Primus, Olympus, Didriksons, Columbia, GoPro etc. We are camping and hiking enthusiasts, and therefore have personally tested all the products we provide in Icelandic conditions. We want you to have quality equipment for your trip around Iceland to be able to enjoy it fully.

We try to provide as much useful information as possible about our equipment to help you chose the items that suit you best for your trip around Iceland. However, if you have any further questions, please contact us and we will do our best to answer your questions as quickly and completely as possible.

If you need something that is not on our website, please contact us and we will do our best to find a solution for you.

Yes, you can.
We have a room that you can access your order 24/7 with 15-24 hours notice. Notice the small fee at the check-out for the service. Just let us know that you would like to pick up your order outside regular hours and we will provide you with an access code.

We always need approx 15-24 hours to prepare your order when ordering during the winter months with limited opening times or after store closing hours 5 pm during the summer. No service over the phone in relation to pick-up service.

If ordering late in the afternoon/evening the pick-up will always be the day after.

Our Store and 24/7 facility is located in the center of Reykjavik/BSI Bus Terminal, which is the hub for the Fly bus from the Keflavik international airport. You can find our address and a map on this page. It will take you about 50 minutes to drive from the airport to our location/store.

When you arrive, you can park around BSÍ Bus Terminal where we are located, where the first 45 min are FREE.

Unfortunately no. Our store is located in Reykjavik and we do not have any other locations.

If you drop off your rental after the last rental day there is no penalty fee, but you need to pay for the additional day(s) at the store when dropping off.

If you would like to extend your rental beyond your initial order, please contact us by email, not over the phone.

Almost all travellers arrive in Iceland by plane. Keflavík International Airport is
located about a 40-minute drive from Reykjavík, the capital of Iceland.er.

You won’t need much cash in Iceland. Credit and debit cards are accepted almost
everywhere. Visa and MasterCard are the most widely used, as all Icelandic
banks support them.

That said, some travellers prefer to carry a small amount of cash for peace of
mind. The local currency is the Icelandic Króna (ISK).

Tipping is not expected in Iceland. Service charges are usually included in the bill, and
tipping has never been part of local culture. However, visitors are welcome to
tip if they wish - it’s entirely optional.

Absolutely. Iceland is one of the safest countries in the world, making it an excellent
destination for solo travellers.

The Northern Lights can typically be seen from early September through mid-April,
depending on weather and solar activity.

Yes! Iceland is very family-friendly and offers countless natural attractions, kids
love waterfalls, hot springs, black sand beaches, and more. Many sights are
outdoors and stroller-accessible, and Iceland is one of the safest countries in
the world. Just remember to pack warm layers and snacks for your adventures.

Like anywhere else, Iceland has some crime, but the crime rate is very low. The country
consistently ranks among the most peaceful nations in the world, so travellers
generally feel very safe exploring the country.

Yes definitely! Icelandic tap water is clean, safe, and delicious. Locals rarely buy bottled water, and it only became widely available after tourism increased.

Bring a reusable bottle, save money, and help reduce plastic waste by drinking tap water.